Question 1

Do you sell gift cards?

Accepted Answer

Yes we do! It is only available to purchase in stores at this time.

Question 2

Do you cater?

Accepted Answer

Yes we cater! Please submit an inquiry via this form, and we'll reply to your request at our earliest convenience. Please note, we will need at least 48 hours for lead time. Submitting a form does not solidify your order until we contact you.

Question 3

Do you allow events at your shop?

Accepted Answer

Yes! If you would like to host an event, please fill out this form. However, our space is limited, so we accept events on a case-by-case basis. There is a deposit required for your event to secure your position. Please refer to the form for additional information. Please note, we will need at least 48 hours for lead time. Submitting a form does not solidify your order until we contact you.

Question 4

What do I do if my drink was made wrong?

Accepted Answer

If there's an issue with your drink, you have 2 options!

1) inform the bobarista when you receive it, and they'll remake it for you. Please note: this does NOT cover situations where the customer fails to specify a component of the drink before paying.

2) please email us a picture of your drink, with your phone number associated (if applicable), explain the situation, and we will do our best to make it right.

Question 5

Why is there a 5% fee for tap-to-pay?

Accepted Answer

Our point of sales system charges us a fee for transactions that tap to pay with their card or phone. To avoid this fee, please make sure to insert or swipe!

Question 6

Are you planning on opening other locations?

Accepted Answer

If the opportunity comes for an angel investor, we’re open to exploring the idea. But for now, this is our only shop.

Question 7

Why do you run out of certain items?

Accepted Answer

We operate on a pre-order inventory system and curate our menu based on these items. As you can imagine, it is difficult to anticipate how popular a new drink or topping is ahead of time! With a diverse menu boasting over 100 drink combinations & so many customizable options, we are confident that you'll discover an alternative beverage that perfectly suits your preferences.

Our approach emphasizes economic practices to reduce carbon emissions by minimizing inventory purchases throughout the year while acquiring larger quantities. While we may not always be able to fulfill every customer's request due to stock limitations, we prioritize ensuring the freshness of our offerings. This strategy also helps us minimize waste by avoiding excessive inventory build-up. We appreciate your understanding and encourage you to explore the variety of options we have to offer.

Question 8

Why does your menu change so often?

Accepted Answer

We continuously update our menu to uphold Jade Lounge's original vision of introducing Asian flavors to our community. By consistently refreshing our drink offerings, our menu stays vibrant and dynamic. Put simply, there's are too many good flavors to explore! This dynamic approach ensures our customers can continually indulge in the delicate yet delicious seasonal Asian flavors such as black sesame, ube, kumquat, and so much more.

Question 9

Why are your teas so good?

Accepted Answer

We strictly control the method of how everything is made. Everything created is in-house and made from scratch and brewed daily. We are constantly going through all of the teas to provide everyone with a fresh taste.

Question 10

What makes Jade Lounge so unique?

Accepted Answer

We take pride in using real ingredients and ensuring top-notch freshness. Our commitment is evident in our practices—we prepare our boba every 4 hours and steep our loose-leaf teas regularly throughout the day. We also craft our own toppings, syrups, and purees in-house every day, ensuring the best quality and flavor.

Additionally, we are a small local business that loves our seasonal menus. We are known for having different menu changes every few months so our customers can try something new while still holding a favorite.

Question 11

Are you a family-friendly establishment ?

Accepted Answer

Yes, our lounge is a family-friendly establishment and we welcome all ages. We also have a kids menu for our younger guests.

Question 12

Are you guys hiring?

Accepted Answer

Our spots are very limited! We only post our job openings on Indeed to give a fair chance. We are currently not accepting applications via email, in store, or social media at this time.

JADE LOUNGE

Frequently asked questions